At Cozy Quench, we are committed to providing high-quality products designed for your pet’s comfort and hydration. This Refund Policy outlines the conditions under which returns and refunds may be granted.
Eligibility for Refunds
Refunds or returns may be accepted if:
The product is defective, damaged, or not functioning as intended
You received the wrong item
A request is made within 30 days of delivery
Non-Refundable Cases
Refunds will not be provided if:
The product has been misused, modified, or damaged by the user
The request is made after the 30-day return period
The product is returned without original components or packaging
Refund Process
To request a refund or return:
Contact us at eddie@integralproductservices.com
Provide your order details and reason for the request
Allow 3–5 business days for review and response
Once approved, refunds will be processed within 5–10 business days through the original payment method.
Order Cancellation
Orders can be canceled before they are shipped
Once shipped, orders must follow the return process
Pre-Orders & Early Access
For pre-orders or early access purchases:
Cancellations may be allowed before production or shipment begins
Delivery timelines are estimates and may change
Replacements Instead of Refunds
In some cases, we may offer a replacement instead of a refund.
Defective or damaged items may be replaced at no additional cost
Replacements may be prioritized to ensure faster resolution
